Position: Annual Giving and Membership Manager
General Statement of Job: Reporting to the Director of Donor Relations and working collaboratively within a talented and motivated development team, the Annual Giving and Membership Manager will oversee Blumenthal Performing Arts’ general membership programs and special appeals.
Responsible for securing more than $300,000 annually in philanthropic and membership support through identification, cultivation, solicitation and stewardship of individual donors. Plans, implements, and manages general membership campaign ($999 and below), staff giving campaign, project specific campaigns and select member/donor events.
Provides exceptional high level customer service to donors for ticketing needs and ensures the fulfillment of donor benefits. Fosters and supports a culture of philanthropy across the organization.
Specific Duties and Responsibilities:
- Essential Job Functions
- Along with the Director, develop an ambitious and strategic individual giving plan encompassing donor cultivation, stewardship, acquisition, and retention strategies.
- Manage individual giving efforts, working closely with the Director and appropriate development staff to fund identified institutional priorities and needs.
- Steward and build on-going relationships with current donors and prospects through personal contact and moves management efforts. With the assistance of the director, plan and implement stewardship plans for a portfolio with a base of 600+ donors/members/prospects, with special focus on individuals primed to move to the next giving level.
- Annually update all donor communication including but not limited to: renewal letters, renewal emails, acknowledgment templates, and special appeal communications.
- Promote and communicate Blumenthal mission, philanthropic priorities, and membership benefits to donors and stakeholders via direct mail and email campaigns, publications, cultivation events, and face to face meetings.
- Work closely with the Blumenthal marketing department to implement the membership communication plan and to ensure accurate donor recognition listings in Blumenthal publications.
- Planning and implementation of individual giving and special appeal events including but not limited to: backstage member tours, cast parties, donor cultivation/acquisition events, Blumey Award VIP reception, and Broadway Junior event.
- Act as secondary contact for member concierge hotline and email to assist Producer’s Circle members with ticket purchases, exchanges, and season ticket orders.
- Record and update contacts, next steps, solicitations (Moves Management), as well as biographical information and notes pertinent to the development process in AudienceView database.
- Act as back-up for Development Coordinator in gift entry and acknowledgment creation, as assigned.
- Maintain knowledge of the latest fundraising skills and strategies. Remain current with trends and issues pertaining to the performing arts in general and the Blumenthal in particular – its goals, programs, mission and vision.
- Contribute to overall team effort in planning and development and share in the decision making process, implementing and promoting all decisions in a spirit of cooperation. Assist in departmental functions and special events.
- Other duties as assigned.
- Additional Job Requirements:
- Two to five years fundraising or related experience; demonstrated success in building relationships with donors and constituents. Non-profit fundraising experience preferred.
- Must be comfortable asking for charitable contributions via phone and face-to-face.
- Possess strong interpersonal skills, along with high emotional intelligence and a strategic and visionary approach.
- Must exhibit superior oral, written and presentation skills.
- Strong attention to detail, demonstrated excellence in written communication, strong editing skills.
- Experience working with a wide range of personalities; exhibits a high degree of tact and diplomacy.
- Personable, positive individual with integrity and a sense of humor who works effectively with Board, donors, volunteers and internal staff.
- Tenacious in meeting and exceeding fund development goals.
- Self-starter who creatively solves problems.
- Proven ability to organize information and develop tracking systems.
- Strong computer and database skills required. Proficiency in MS Word, Outlook and Excel programs required.
- Ability to multi-task, prioritize, and manage multiple deadlines simultaneously.
- Ability to treat information with the highest respect for confidentiality.
- Genuine interest in the performing arts.
- Regular night and weekend work required.
- Submission of solicitation letter writing sample required.
- Additional Job Functions:
- Performs related duties as required.
Minimum Training and Experience: Bachelor’s Degree in liberal arts, marketing, communications or related field supplemented by two to five years of broad experience in development / fund-raising, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities essential to exemplary customer service and detail project management in a fast paced environment.
Minimum Qualifications or Standards Required to Perform Essential Job Functions:
- Physical Requirements: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve occasional lifting, carrying, pushing and/or pulling of objects and materials of light to moderate weight (5 to 30 pounds). Tasks may involve extended periods of time at a keyboard or work station.
- Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
- Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to subordinates and receiving direction and instruction from supervisor.
- Language Ability: Requires ability to read a variety of policies and procedures, computer manuals, reference materials, directories, financial documents, etc. Requires the ability to prepare reports, funding proposals, correspondence, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.
- Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables. Requires the ability to apply influence systems in staff supervision; to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.
- Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to counsel and teach employees. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including fund-raising, budgeting, marketing, etc.
- Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to use mathematical formulas, to determine percentages and decimals and to determine time. Must be able to use practical applications of statistics.
- Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.
- Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery.
- Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc. Must have minimal levels of eye/hand/foot coordination.
- Color Discrimination: Does not require the ability to differentiate colors and shades of color.
- Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.
- Physical Communications: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
- Knowledge of Job: Has thorough knowledge of the methods, procedures and policies of the Center as they pertain to the performance of duties of the Annual Giving and Membership Manager. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has knowledge in the areas of fund-raising, development, budgeting, marketing, communications, etc. Is able to develop and maintain cooperative and productive appropriate relationships with staff, volunteers and prospective and current donors. Is able to research and identify prospective donors, and effectively implement cultivation and recognition programs. Is able to make sound, educated decisions. Has knowledge of administrative principles involved in developing, directing and supervising various programs and related activities. Has the ability to offer assistance to co-workers and employees of other departments as required. Has the ability to plan and develop daily, short- and long-term goals related to Center purposes. Is able to make decisions that affect the financial well-being of the Center. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities. Has good organizational, technical and human relations skills. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Has knowledge of and skill in the use of proper English, punctuation, spelling and grammar. Has knowledge of modern office practices and technology; has skill in the use of computers for word and data processing. Has the mathematical ability to handle required calculations. Is able to compile, organize and utilize various financial information necessary in the preparation of the budgets, and knows how to prepare and monitor budgets. Is able to read and interpret complex materials pertaining to the responsibilities of the job. Is able to assemble and analyze information and make written reports and records in a concise, clear and effective manner. Has comprehensive knowledge of the terminology and various professional languages used within the department. Knows how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Knows how to make public presentations. Knows how to react calmly and quickly in emergency situations.
- Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.
- Quantity of Work: Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.
- Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
- Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.
- Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.
- Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.
- Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.
- Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.
- Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
- Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.
- Planning: Plans, coordinates and uses information effectively to enhance activities and production. Knows and understands expectations regarding such activities and works to ensure such expectations are met. Develops and formulates ways, means and timing to achieve established goals and objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve such goals and objectives.
- Organizing: Efficiently organizes own work and that of volunteers and/or subordinate staff. Ensures that others understand what results are expected of them, and that each is regularly and appropriately informed of all matters affecting or of concern to them.
How to Apply: Email resume, including salary history, to firstname.lastname@example.org. When attaching a resume to your email submission, files must be either MS Word (.doc) or Adobe (.pdf) format. File types other than these will be rejected.
You may also fax your resume to 704-444-2163 or mail to:
130 N. Tryon Street
Charlotte, NC 28202